Dubai, UAE · Available across the GCC & Remote Advisory in Europe

Turning complex digital challenges into measurable growth.

Fractional Leadership · Interim Director · Advisory · Product Coaching

For GCC organizations ready to scale their digital, B2B and eCommerce operations.

Milena Costa — Senior Director, Product & Digital Transformation
€2B+ Net sales driven through digital wholesale platforms
51 Markets covered globally EMEA · LAM · NAM · PAC
37,000+ B2B customers served on a single platform
30+ Product Managers led across Europe, India & US
NPS 40 Customer satisfaction at Adidas — raised by 23 points in 5 years
>50% Defect reduction achieved in under 12 months
Experience across
Adidas · Heineken · Accenture
About

Built under pressure.
Delivered without exception.

I am an Italian engineer who has spent the last 17 years building, scaling and transforming digital platforms across four countries and two continents — at Adidas, Heineken, and Accenture. Not in comfortable, ideal conditions. In real and tough ones: five surgeries in three years, two young children at home, three international relocations — two during a global pandemic, one intercontinental move just eight weeks post-operation — and through all of it, every single deliverable shipped on time, to standard, at the most senior level of my career.

I have led product domains generating close to €2 billion in net sales, managed budgets exceeding €13 million, and directed more than 30 Product Managers across 25 geographically distributed Agile squads spanning Europe, India and the US simultaneously. I have built operating models, designed roadmaps from scratch, and turned fragmented, unstable platforms into structured, scalable product operations.

What drives me is a simple belief: you win in the long run by putting the team first — whether that team is made of colleagues, clients, or family. I moved to Dubai to support my husband's career and give my children a formative international experience. That same decision opened a new chapter for me: bringing the rigor, resilience and commercial focus I built at a global enterprise level directly to organizations in the GCC that are ready to grow.

I do not offer theory.
I offer experience that has been tested under conditions most people will never face.
Services

How I help your organization.

Whether you need senior leadership on demand, strategic direction, or a partner to develop your product talent —
I engage with precision and commercial focus across digital, B2B and eCommerce.

01

Fractional CPO & Product Leadership

Senior product leadership without the full-time commitment. I embed into your organization to define strategy, align stakeholders, and drive execution across your digital, B2B and eCommerce product portfolio. Ideal for organizations scaling fast or navigating a product transformation.

Best for Scale-ups · Companies without a permanent CPO · Post-investment growth

02

Interim Director

Immediate senior capacity to cover a leadership gap, manage a critical program, or stabilize a team in transition. I step in, orient fast, and deliver results from day one — no ramp-up time wasted.

Best for Planned transitions · Urgent delivery needs · Leadership gaps

03

Advisory & Strategic Consulting

Structured advisory engagements to challenge your digital strategy, benchmark your product operations, and identify the highest-value growth opportunities. From operating model design to B2B2C growth strategy.

Best for C-Suite seeking an external strategic lens · Digital transformation programs · PE-backed companies

04

Product Manager & Leader Coaching

One-to-one or group coaching for Product Managers and aspiring product leaders who want to accelerate their growth. Grounded in real-world experience — not frameworks alone. Remote coaching available.

Best for Senior PMs aiming for Director level · Distributed and remote product teams · Individual contributors in high-growth environments

What others say

Trusted by leaders. Validated by results.

She is very well-structured, amazingly diligent and leads with energy and passion. Most importantly she gets things done. She was one of the key product talents in getting the Wholesale digitization program up and shaping the product build. If ever there is a need to get a program setup and make things happen, I would wholeheartedly recommend her.

Parag Parekh
Global Chief Digital Officer, Ingka Group (IKEA)
Hiring manager & skip-level leader at Adidas · 6 years

Her drive towards big improvements, combined with her structured approach to shaping a vision and building a team that can bring it to life is what I appreciate most. I continue to be impressed by her asking the right questions and seeing the big picture, while not losing sight of her goals. I highly recommend Milena as a leader in a product-led or B2B business environment.

Kerstin Wolf
Sr. Director Product Ownership, Adidas
Direct manager · Peer · 5 years in the same department

Milena leads with clarity, empathy, and unwavering dedication. Her strategic vision, deep understanding of the digital landscape, and ability to simplify complex problems have helped elevate our function year after year. She balances operational excellence with big-picture thinking — a rare combination that makes her a standout leader.

Akshay Krishna
Global Product Manager, Adidas
Hired personally during Covid · 4 years as direct report

Her golden strengths are the ability to achieve results also under tough conditions through strong determination and focus, and the full accountability she takes for any activity. Continuous improvement approach is embedded in her way of working. She establishes positive relationships with all stakeholders in a way that strengthens the confidence of others and enables the achievement of results.

Roberto Debbi
Change Management, Heineken Italia
Direct manager · 3 years
Official Reference Letters

On company letterhead. Available in full upon request.

Formal reference letters issued by Adidas AG (November 2024) and Heineken Italia confirm the same operating standard reflected in the testimonials above.

"Even under great pressure, Ms. Costa is always able to cope well and acts calmly and in a goal-oriented manner. She always performs her work to our utmost satisfaction and fully meets our expectations in all aspects."

VP Digital Sales Solutions · Adidas AG · Herzogenaurach, November 2024

"The ability to achieve results under tough conditions through strong determination and focus, and the full accountability she takes for any activity."

Heineken Italia S.p.A.

Full letters available on request — milena@milenacosta.com

Milena Costa — Puna de Atacama, Argentina
Puna de Atacama, Argentina
Perspectives

Thoughts on digital leadership, product strategy, and building in complexity.

Short-form essays drawn from 17 years operating at scale — written for leaders making decisions, not for the framework collectors.

Contact

Let's build something that matters.

I take a limited number of engagements at a time to ensure full focus and commercial impact. If you are ready to explore a collaboration, I would love to hear from you.

Get in Touch